1. Introduction

At Perfect Cooling, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our website and services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Name, phone number, email address, and business address.
• Service Details: Information about your service requests, including the type of service, location, and any other details needed to fulfill your request.
• Payment Information: If you make a payment through our website or directly, we collect payment details like credit card information and billing addresses (processed through secure third-party payment gateways).

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To process your bookings, fulfill service requests, and communicate with you regarding your project.
• To Improve Our Services: We may use feedback from you to enhance our offerings and customer experience.
• For Marketing and Promotions: With your consent, we may send you information about new services, special offers, or updates that may interest you.
• To Comply with Legal Obligations: We may need to use your information to comply with regulatory requirements or resolve disputes.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following scenarios:

• Service Providers: We may share your information with trusted service providers who assist us in operating our website or providing our services, provided they agree to keep your information confidential.
• Legal Compliance: If required by law, we may disclose your information to authorities in response to legal processes or to protect our rights.

5. Data Security

We take data security seriously and implement a variety of measures to protect your personal information. These include secure servers, encryption protocols, and access controls to prevent unauthorized access, alteration, or disclosure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how you interact with our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of our site.

7. Your Rights

You have the following rights regarding your personal information:

• Access and Update: You can request access to your data or ask us to update or correct any inaccuracies.
• Delete or Restrict: You may request the deletion of your personal information or restrict how we use it, subject to certain legal obligations.
• Opt-Out: You can opt out of receiving marketing emails or promotional communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website. Please check this page periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: 0794189098 
• Email: info@perfectcooling.co.za
• Address: 291 Jackhindon, Pretoria Noord, 0182